The forensics method and the troubleshooting differ depending on the case. (We omit the description of basic operation of Wireshark as many websites out there explain it)Ī problem related to the voice quality may occur in the UC network.Various cases of voice quality problem include dead air, one-way audio, sound interruption, large (small) volume, noise occurrence, and distortion of sound. Here we will introduce an application example of Unified Communication (UC) related troubleshooting of Wireshark. Wireshark (previously called Ethereal) is widely used as a packet capturing tool. One of the effective methods for troubleshooting network is to capture packets flowing through a network and to analyze them.
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